GENERAL TERMS AND CONDITIONS
Villa Rosa Llíber
Version: September 2026
Article 1 – Identity and Definitions
1.1. These General Terms and Conditions apply to all offers, quotations, bookings, agreements and services provided by Villa Rosa Llíber, the trading name under which Daphne Balduk conducts her catering and related activities.
1.2. Details of the business:
Name: Daphne Balduk
NIF: ESY8496210R
Trading name: Villa Rosa Llíber
Address: Cami Mequinensa 18, Buzón 02073, 03729 Llíber, Alicante, Spain
Email: hola@villarosa-lliber.com
Website: www.villarosa-lliber.com
1.3. “Client” means any natural person or legal entity entering into an agreement with Villa Rosa Llíber or instructing Villa Rosa Llíber to provide services and/or products.
1.4. “Consumer” means a natural person acting for purposes outside their business, professional or commercial activity.
1.5. “Agreement” means any agreement between Villa Rosa Llíber and the Client relating to the provision of catering, private dining, food services, staff, styling, rental or related services.
1.6. “Services” include, among other things, private dining, catering, private parties, weddings, walking dinners, family-style dining, tapas, lunches, dinners, breakfasts, retreats, workations and other food- and event-related services.
1.7. “Products” means all food, beverages, materials and other products supplied by Villa Rosa Llíber as part of the Agreement.
1.8. “In writing” also includes communication by email, WhatsApp or other digital communication methods through which the identity of the parties and the content of the communication can be sufficiently established.
Article 2 – Applicability
2.1. These General Terms and Conditions apply to all offers, quotations, bookings, agreements and services provided by Villa Rosa Llíber, unless otherwise agreed in writing.
2.2. The specific quotation, booking confirmation or Agreement may contain additional or different arrangements. If a specific written agreement differs from these General Terms and Conditions, the specific agreement shall prevail.
2.3. By accepting a quotation in writing and/or paying the required deposit, the Client confirms, to the extent permitted by law, that they have read and accepted these General Terms and Conditions.
2.4. These General Terms and Conditions shall be made available to the Client before or at the latest at the time the Agreement is entered into.
2.5. If any provision of these General Terms and Conditions is found to be wholly or partly invalid or unenforceable, the remaining provisions shall remain in full force and effect. The relevant provision shall, to the extent legally permitted, be replaced by a valid provision that most closely reflects its purpose and intent.
2.6. Villa Rosa Llíber may amend these General Terms and Conditions for future agreements. For agreements already concluded, the version applicable at the time the Agreement was entered into shall remain applicable, unless otherwise agreed in writing or mandatory law provides otherwise.
Article 3 – Quotations and Offers
3.1. Unless otherwise stated, quotations issued by Villa Rosa Llíber are valid for 14 days.
3.2. A quotation is based on the information provided by the Client at the time of preparation, including the number of guests, location, requested services, timings, menu and other relevant circumstances.
3.3. A quotation becomes final only after it has been accepted by the Client and the assignment has been confirmed in writing by Villa Rosa Llíber.
3.4. Villa Rosa Llíber primarily works with tailor-made services. Menus and proposals are adapted to the Client's wishes, the season, ingredient availability, the location, the budget and any dietary requirements.
3.5. Images, photographs, social media content and examples are for inspiration only. The final dish, presentation, styling and ingredients used may differ from these examples.
3.6. Villa Rosa Llíber may replace an ingredient if it is unavailable, does not meet the required quality standard or cannot reasonably be used for another reason. Where possible, an equivalent alternative will be offered.
3.7. If a quotation is based on incorrect or incomplete information provided by the Client, Villa Rosa Llíber may adjust the price and/or execution of the services to reflect the actual circumstances.
3.8. Quotations apply solely to the relevant assignment and do not automatically entitle the Client to the same price or conditions for future assignments.
Article 4 – Formation and Confirmation of the Booking
4.1. An Agreement is formed once the Client has accepted the quotation or proposal in writing and Villa Rosa Llíber has confirmed the assignment.
4.2. The event date will only be definitively reserved for the Client once the required deposit has been received by Villa Rosa Llíber.
4.3. Until the deposit has been received, the requested date remains available for other enquiries. Villa Rosa Llíber is not obliged to hold a date exclusively for the Client until the deposit has been received.
4.4. If several parties are interested in the same date, Villa Rosa Llíber may offer the date to another Client for as long as the booking has not been definitively confirmed by receipt of the deposit.
Article 5 – Deposit and Payment
5.1. A deposit of 30% of the agreed total amount is payable in order to definitively reserve a date, unless otherwise agreed in writing.
5.2. The deposit will be deducted from the final invoice amount.
5.3. The remaining balance must be paid no later than 14 days before the date of performance, unless otherwise agreed in writing.
5.4. Any additional costs arising after the final invoice, for example due to additional guests, additional hours, additional staff, additional rental materials, parking costs or other changes requested by the Client, will be invoiced separately.
5.5. If a payment is not received on time, Villa Rosa Llíber may, to the extent permitted by law, suspend performance of the Agreement and/or cancel the booking.
5.6. The consequences of cancellation are set out in Article 13 of these General Terms and Conditions.
5.7. Consumers shall at all times retain the protection provided by mandatory Spanish and European consumer legislation.
Article 6 – Menus, Ingredients and Changes
6.1. Villa Rosa Llíber works with tailor-made menus. The menu is adapted to the Client's wishes, the season, ingredient availability and the nature of the event.
6.2. Villa Rosa Llíber may replace components of a menu if ingredients are unavailable or if this is necessary for quality, food safety or practical execution.
6.3. A change to the menu, service, location, schedule or other part of the assignment may affect the agreed price.
6.4. Additional work or products requested by the Client will only be carried out if reasonably possible and may be charged additionally.
6.5. Taking into account the agreed arrangements, Villa Rosa Llíber determines how dishes are prepared, transported, finished and served.
Article 7 – Allergies, Intolerances and Dietary Requirements
7.1. The Client must inform Villa Rosa Llíber of all known allergies, intolerances and dietary requirements of themselves and their guests as early as possible and no later than at the time of final confirmation.
7.2. Villa Rosa Llíber provides the allergen information required by law and takes reasonable measures based on the information provided by the Client.
7.3. Villa Rosa Llíber works with a wide range of ingredients and allergens. Despite reasonable precautions, cross-contact with allergens cannot be completely excluded in all circumstances.
7.4. Villa Rosa Llíber may handle products containing, among others, gluten, milk, eggs, fish, crustaceans and molluscs, nuts, peanuts, soya, mustard, celery, sesame and sulphites.
7.5. If a guest has a severe or life-threatening allergy, the Client must explicitly notify Villa Rosa Llíber in writing in advance. Villa Rosa Llíber will then assess whether and under what conditions the relevant meal can be provided.
7.6. Villa Rosa Llíber may refuse a request relating to a dietary requirement, allergy or intolerance if, in its reasonable opinion, food safety cannot be sufficiently guaranteed.
Article 8 – Number of Guests
8.1. The number of guests is an essential part of the quotation and pricing calculation.
8.2. The Client must inform Villa Rosa Llíber of any changes in the number of guests as soon as possible.
8.3. The final number of guests must be confirmed in writing no later than 14 days before the event.
8.4. A reduction in the number of guests after this deadline does not automatically result in a reduction of the agreed amount. By that time, Villa Rosa Llíber may already have purchased or reserved ingredients, staff, materials and other resources.
8.5. An increase in the number of guests is only possible with the approval of Villa Rosa Llíber and is subject to the availability of ingredients, staff, materials, space and other practical circumstances.
8.6. Additional guests present on the day of the event without prior confirmation will, where reasonably possible, be charged additionally.
Article 9 – Location and Client Responsibilities
9.1. The Client shall ensure that Villa Rosa Llíber has timely and safe access to the location.
9.2. The Client shall provide the facilities agreed in advance, including, where applicable, sufficient electricity, water, workspace, sanitary facilities and a suitable area for preparation and/or finishing of dishes.
9.3. The location must be suitable for the agreed services and meet reasonable requirements regarding safety, hygiene and accessibility.
9.4. The Client is responsible for obtaining any permits, permissions or other approvals required for the event in a timely manner, unless otherwise agreed in writing.
9.5. If parking fees, access fees, tolls or other location-related costs are incurred by Villa Rosa Llíber, these may be charged to the Client where this has been agreed in advance or is reasonably necessary for the performance of the services.
9.6. If Villa Rosa Llíber is unable to start at the agreed time due to circumstances attributable to the Client, additional working hours, staff costs, travel costs and other reasonable costs may be charged.
9.7. The Client shall ensure that Villa Rosa Llíber has access to the location during the agreed period for preparation, performance and completion of the services.
Article 10 – Timings, Staff and Additional Hours
10.1. The timings stated in the quotation are based on the information available when the quotation was prepared.
10.2. The agreed start and end times must be respected by the Client.
10.3. Additional work, waiting time, delays or an extension of the agreed service period that are not attributable to Villa Rosa Llíber may be charged additionally at the rates agreed in advance or the rates applicable at that time.
10.4. Taking into account the nature and size of the event, Villa Rosa Llíber determines how many staff members are required for proper and safe execution.
10.5. The Client may not replace Villa Rosa Llíber staff with guests, friends or other persons without prior written approval if this affects the agreed services or staffing requirements.
10.6. If the Client takes over tasks or responsibilities that form part of the services provided by Villa Rosa Llíber, this does not automatically entitle the Client to a discount.
Article 11 – Tableware, Materials and Rentals
11.1. Materials, tableware, cutlery, tables, chairs, decorations, equipment and other non-consumable goods supplied or rented by Villa Rosa Llíber remain the property of Villa Rosa Llíber or the relevant rental company.
11.2. If materials are supplied by an external rental company, the terms and conditions of that rental company may also apply.
11.3. The Client is responsible for the careful use of the materials provided during the period in which they are located at the event location.
11.4. In the event of damage, loss or theft caused by the Client or their guests, reasonable repair or replacement costs may be charged, to the extent permitted by law.
11.5. Materials must be made available to Villa Rosa Llíber or the relevant rental company at the agreed location and time after the event.
11.6. The use of tableware, cutlery or other materials belonging to the event location is only permitted if agreed in writing in advance.
Article 12 – Beverages and Client-Supplied Products
12.1. Arrangements concerning beverages will be specified in the quotation for each event.
12.2. If the Client supplies their own beverages or other products, the Client remains responsible for their legal compliance, origin, quality and proper storage.
12.3. Villa Rosa Llíber may refuse to use or serve Client-supplied products if this is necessary for food safety, quality, legal compliance or proper performance of the Agreement.
Article 13 – Cancellation by the Client
13.1. Cancellation must be made in writing. The date on which Villa Rosa Llíber receives the written cancellation shall be considered the cancellation date.
13.2. In the event of cancellation, Villa Rosa Llíber takes into account the capacity reserved, the timing of the cancellation and costs already incurred or which cannot be recovered.
13.3. Unless otherwise agreed in writing, the following cancellation charges shall apply to consumers and business Clients, to the extent permitted by law:
More than 30 days before the date of performance
30% of the agreed total amount.
30 to 15 days before the date of performance
50% of the agreed total amount.
14 to 8 days before the date of performance
75% of the agreed total amount.
7 days or less before the date of performance
100% of the agreed total amount.
13.4. Costs already incurred by Villa Rosa Llíber or third parties which cannot be recovered may be charged additionally to the extent that they are not already covered by the applicable cancellation charge and are legally permitted. These may include, among other things, specially purchased ingredients, staff, rental materials, external suppliers, transport costs and other demonstrable costs.
13.5. Any amounts already paid will be offset against the cancellation charge and costs due under this Article.
13.6. If the actual costs incurred and demonstrable are lower than the applicable cancellation charge, the cancellation charge shall remain the agreed basis, to the extent legally permitted.
13.7. If mandatory consumer law requires a lower charge or gives the Consumer a right to a refund, that statutory right shall prevail.
13.8. If cancellation occurs due to a circumstance that qualifies under applicable mandatory law as force majeure or another statutory ground for termination, the financial consequences shall be dealt with in accordance with the applicable legislation.
Article 14 – Postponement or Change of Date
14.1. A request to move the event to another date shall be regarded as a change to the Agreement and is subject to the availability of Villa Rosa Llíber.
14.2. A change of date shall only become final once Villa Rosa Llíber has confirmed it in writing.
14.3. Costs already incurred and which cannot be recovered remain the responsibility of the Client, to the extent permitted by law.
14.4. If the new date results in different rates, staffing costs, rental costs, travel costs or other costs, the difference may be charged.
14.5. If no suitable alternative date can be agreed, the request will be treated as a cancellation in accordance with Article 13, to the extent permitted by law.
Article 15 – Force Majeure
15.1. Villa Rosa Llíber shall not be liable for delays or failure to perform where this results from circumstances reasonably beyond its control.
15.2. Force majeure may include, among other things: serious illness of Villa Rosa Llíber or essential staff, fire, extreme weather conditions, government measures, natural disasters, utility failures, serious supplier problems, transport problems, epidemics, pandemics, war, civil unrest and other circumstances that make performance reasonably impossible or cannot reasonably be expected of Villa Rosa Llíber.
15.3. In the event of force majeure, Villa Rosa Llíber shall make reasonable efforts to find an appropriate alternative solution where possible.
15.4. If an event cannot take place due to force majeure, the parties shall first attempt to agree on an alternative date or another reasonable solution.
15.5. If an alternative performance is not possible, the financial consequences shall be dealt with in accordance with applicable law and, where possible, taking into account costs already incurred and which cannot be recovered.
Article 16 – Liability
16.1. Villa Rosa Llíber shall perform the agreed services with reasonable care, skill and attention.
16.2. Villa Rosa Llíber shall only be liable for direct damage that is the direct result of a failure attributable to Villa Rosa Llíber, to the extent that such liability cannot be excluded or limited under applicable law.
16.3. To the extent permitted by law, liability shall be limited to the amount paid out by Villa Rosa Llíber's liability insurance in the relevant case. If no payment is made under the insurance policy, liability shall, to the extent permitted by law, be limited to the amount paid to Villa Rosa Llíber for the relevant assignment.
16.4. The limitations contained in this Article do not apply to liability that cannot legally be excluded or limited under mandatory law.
16.5. Villa Rosa Llíber shall not be liable for damage resulting from incorrect or incomplete information provided by the Client, failure to follow reasonable instructions, circumstances at the location that are not attributable to Villa Rosa Llíber, or use of products or materials in a manner other than for their intended purpose.
16.6. Villa Rosa Llíber shall not be responsible for loss, theft or damage to personal belongings of the Client or guests, unless mandatory law provides otherwise.
Article 17 – Food Safety
17.1. Villa Rosa Llíber operates in accordance with applicable Spanish and European food safety and hygiene legislation.
17.2. Villa Rosa Llíber takes reasonable measures to ensure the quality and safety of the food supplied.
17.3. Once food has been handed over by Villa Rosa Llíber to the Client or guests, the Client is responsible for its correct storage and handling if the food is kept outside the control of Villa Rosa Llíber.
17.4. If the Client chooses to take food away or store it after completion of the services, the Client is responsible for its subsequent storage and consumption.
Article 18 – Photographs and Visual Material
18.1. Villa Rosa Llíber may take photographs and/or videos during events for administrative, portfolio and marketing purposes.
18.2. Identifiable persons will only be published for commercial or promotional purposes where the required consent has been obtained.
18.3. The Client may inform Villa Rosa Llíber in advance that identifiable images of the Client or certain guests may not be used for marketing purposes.
18.4. Villa Rosa Llíber processes visual material in accordance with applicable privacy legislation.
Article 19 – Privacy
19.1. Villa Rosa Llíber processes personal data only insofar as necessary for the performance of the Agreement, communication with the Client, administration, invoicing, legal obligations and other lawful purposes.
19.2. Personal data is processed in accordance with applicable Spanish and European privacy legislation, including the General Data Protection Regulation (GDPR).
19.3. Further information regarding the processing of personal data is provided in the Villa Rosa Llíber Privacy Policy.
Article 20 – Intellectual Property
20.1. All texts, photographs, designs, menu concepts, recipes, branding and other creative materials developed by Villa Rosa Llíber remain the property of Villa Rosa Llíber or the relevant rights holder.
20.2. The Client may not commercially reproduce, publish or exploit these materials without prior written permission.
20.3. This provision does not apply to materials for which the Client can demonstrably establish that they are the rights holder.
Article 21 – Complaints
21.1. Any complaints must be reported to Villa Rosa Llíber as soon as reasonably possible after the issue is discovered, allowing Villa Rosa Llíber the opportunity to investigate the complaint and, where reasonably possible, remedy the issue.
21.2. For efficient and effective handling of complaints, Clients are advised to submit a complaint in writing within 14 days of the event.
21.3. A complaint does not suspend the payment obligation unless mandatory law provides otherwise.
21.4. Villa Rosa Llíber will assess a justified complaint and, depending on the circumstances, where reasonably possible offer appropriate corrective action, additional services, replacement or an appropriate partial refund.
21.5. Nothing in this Article limits any statutory rights of Consumers.
Article 22 – Consumer Right of Withdrawal
22.1. Where the Agreement relates to catering, meal provision, food services or other services to be performed on a specific date or during a specific period, the statutory right of withdrawal shall, insofar as the applicable legal exception applies, not apply.
22.2. For other services where a statutory right of withdrawal does apply, the Consumer will be provided with the information and any forms required by law.
22.3. Nothing in these General Terms and Conditions is intended to deprive a Consumer of statutory rights from which the Consumer cannot legally waive.
Article 23 – Business Clients
23.1. Where the Client acts in the course of a business or profession, the arrangements set out in the quotation and Agreement shall apply between the parties to the extent permitted by applicable law.
23.2. A business Client is responsible for providing correct company, invoicing and contact details in a timely manner.
23.3. Additional written arrangements may be made with business Clients regarding payment, cancellation, liability, staffing, planning and other conditions.
Article 24 – Applicable Law and Jurisdiction
24.1. Agreements with Villa Rosa Llíber shall be governed by Spanish law, except to the extent that mandatory provisions of European or other applicable law provide otherwise.
24.2. In the case of Consumers, no choice of law or jurisdiction shall affect the mandatory consumer protection to which the Consumer is entitled under applicable European or national law.
24.3. Disputes with Consumers shall be submitted to the competent court in accordance with the applicable legal rules.
24.4. For business Clients, to the extent legally permitted, the competent Spanish court of the jurisdiction in which Villa Rosa Llíber is established shall have jurisdiction, unless the parties agree otherwise in writing.
Article 25 – Final Provision
25.1. By accepting a quotation and/or paying the required deposit, the Client confirms, to the extent permitted by law, their acceptance of these General Terms and Conditions.
25.2. These General Terms and Conditions are available via the Villa Rosa Llíber website and will be provided to the Client upon request.